Thomas Norberg

Educational Institution; 10,001+ employees; Higher Education industry

March 2011 – July 2011 (5 months)

Provided complex level support for clients in the use of hardware, software, and network services.
Diagnosed, resolved, and followed-through on complex problems and determines impact of proposed solutions.
Responsible for building and maintaining disk images for desktop computer systems in the office environment.
Designed, developed, tested, debugged, documented, and implemented complex applications.
Maintained and distributed software documentation, reference manuals, and training guides.
Performed standard preventive maintenance and performed repairs or arranged for the repair of computers and peripherals.

Educational Institution; 10,001+ employees; Higher Education industry

May 2006 – July 2011 (5 years 3 months)

Set up complex labs and test equipment.
Troubleshoot and maintain graduate student projects (e.g. Mini Tweezers).
Ensure personnel are properly trained as technical operation team members.
Create and establish the ECE Technical Operations Website. www.ece.umd.edu/techops.
Remove and add content.
Utilizing flash, PHP, XML, JavaScript, jQuery and HTML.

Public Company; 1001-5000 employees; MCRS; Computer Software industry

December 2010 – March 2011 (4 months)

Answer phone calls in the call center related to the POS system.
Troubleshoot issues related to the POS system.
Use Clarify ticketing system to create and update cases/problem tickets.
Troubleshoot Windows related issues caused by the POS system.
Use SQL commands to troubleshoot issues.

June 2010 – September 2010 (4 months)

Create pages and content for client.
Create graphics and buttons for client.
Incorporate new plugins that I have developed and/or modified.
Utilizing flash, PHP, XML, JavaScript, jQuery, MySQL, and HTML.

March 2005 – August 2005 (6 months)

Inspected, maintained, repaired and replaced components on the credit card machines.
Helped the operators with the production of credit cards.

Government Agency; 10,001+ employees; Military industry

October 2000 – September 2004 (4 years)

Inspected and determined aircraft flight readiness.
Supervised and trained personnel to maintain AV8BB Harrier II avionics systems.
Supervised and conducted overhaul, installation, modification, repair, tuning, alignment, corrective and preventative maintenance on major aircraft subsystems, including hydraulics, fuel, and electrical systems of the AV8BB Harrier II.
Ensured staff followed required safety procedures during system operation and maintenance.
Conducted on-site independent troubleshooting of electronic systems to module and component levels and made electromechanical repairs
Utilized and interpreted complex schematic and wiring diagrams.
Diagnosed and isolated malfunctions to indicated faults; removed, replaced, and verified fault corrections.

Government Agency; 10,001+ employees; Military industry

October 2000 – September 2004 (4 years)

Evaluated, prioritized, and assigned personnel to ensure timely completion of job orders.
Evaluated performance, documented progress, counseled and encouraged staff to continually improve operations.
Inspected completed maintenance actions to ensure all regulations and specifications were met.
Maintained, and inventoried necessary tools, operational tapes, support equipment and test equipment.